PROJECTS
Due to security and confidentiality agreements, some of the projects need to be ambiguous, though I will share details as I can.
Multi-Billion Dollar Auto Membership Club
OmniChannel Solution Mapping
With several lines of business, and hundreds of thousands of customers, creating a usability roadmap for development of a new web platform proved extremely effective, connecting auto club membership, rewards, roadside assistance, insurance, marketing, banking, and more, into a fluid process for the end-users.
Details
Multi-Billion Dollar Auto Membership Club
OmniChannel Solution Mapping
With several lines of business, and hundreds of thousands of customers, creating a usability roadmap for development of a new web platform proved extremely effective, connecting auto club membership, rewards, roadside assistance, insurance, marketing, banking, and more, into a fluid process for the end-users.
Details